Your Rights
At Homie Care it is important to us that you know and understand your rights, we are
here to support you and to provide encouragement, guidance and assistance in any
choices that you make. People with a disability have the right to respect, dignity and
to full participation in society. You will receive a service that allows you to maximise
your choices for social participation and cultural inclusion.
We respect your right to privacy and confidentiality of any personal information and
records and will uphold your right to make decisions, including medical treatment or
other interventions.
It is also your right to try new things, we will assist you to do so whilst ensuring that
you are treated fairly and independently.
We welcome your right to express your thoughts, opinions and choices freely. Homie
Care will listen to you and support the choices you make, and we will include your
family, carers or advocate when you want them to be included.
here to support you and to provide encouragement, guidance and assistance in any
choices that you make. People with a disability have the right to respect, dignity and
to full participation in society. You will receive a service that allows you to maximise
your choices for social participation and cultural inclusion.
We respect your right to privacy and confidentiality of any personal information and
records and will uphold your right to make decisions, including medical treatment or
other interventions.
It is also your right to try new things, we will assist you to do so whilst ensuring that
you are treated fairly and independently.
We welcome your right to express your thoughts, opinions and choices freely. Homie
Care will listen to you and support the choices you make, and we will include your
family, carers or advocate when you want them to be included.
You have the right to access support that:
- Promotes, upholds and respects your legal and human rights.
- Respect your culture, diversity, values and beliefs.
- Respect and protect your dignity and right to privacy.
- Are free from violence, abuse, neglect, exploitation or discrimination; and
- Allow you to exercise informed choice and control.
- Tell you about and uphold your rights.
- Provide support in a way that promotes, upholds and respects your rights to
freedom of expression, self-determination and decision-making. - Support you to make informed choices, exercise control and maximise your
independence concerning the supports we provide. - Respect your autonomy, including your right to intimacy and sexual
expression. - Provide you with sufficient time to consider and review your support options
and seek advice, if required, at any stage of our service delivery. - Support you to access an advocate (including an independent advocate) of
your choosing. - Support you to engage with your family, friends and chosen community in the
ways you want to. - Treat you fairly, with courtesy, dignity and respect and without discrimination.
- Give you information about our services and associated costs, as well as other
support options, within and outside HOMIE CARE. - Involve you in decisions about your support, as well as our programs and
policies. - Provide services that consider and respect your lifestyle, cultural, linguistic
and religious background and preferences. - Protect your personal information and only use it for the right reasons.
- Support you to provide us with feedback on our service, including complaints.
- Promptly address enquiries and complaints about the support you are
receiving. - Support you to connect with other services, including advocates, interpreters
and translators, if needed. - Support you to have a person to speak on your behalf for any purpose; and
- Provide safe and appropriate services that are culturally relevant and support
your needs and goals.
As our participant, we ask that you:
- Provide us with information that will help us to best support you.
- Tell us if things change or if you cannot keep an appointment or commitment.
- Act respectfully and safely towards other people using the service and
towards our staff. - Provide us with feedback about our service and how we can improve.
- Promptly pay the agreed fees associated with your services; and
- Tell us as early as possible if our services are not required.
Ways we do this include:
- Delivering services in a way that respects individuals’ personal, gender,
sexual, cultural, religious, or spiritual identity. - Employing and developing a diverse and culturally competent workforce.
- Working collaboratively with disability-specific, mainstream, Aboriginal and
Torres Strait Islander and Culturally and Linguistically Diverse services to
support holistic service delivery; and - Using a strengths-based approach to identify individual participant needs and
life goals, particularly with recognizing the importance of family, extended
family, kinship, cultural, spiritual, language and community ties.
Advocacy
Homie Care fully supports your right to have independent advocates support you in
your interactions with us. If you’d like help finding an independent advocate, speak to
one of our staff.
Alternatively, you can use the Disability Advocacy Finder, which is available online at
https://disabilityadvocacyfinder.dss.gov.au/disability/ndap.
Let Us Know How We Can Help
If you want to discuss anything or clear your doubts before hiring us, feel free to connect with us now. You can call or send an email and we will reply to you soon.
Area We Serve
Adelaide